共享运营公司数智赋能质量管控体系
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摘要:共享运营公司数智赋能质量管控体系

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中国石油网消息:9月以来,共享运营公司聚焦共享服务领域同类问题复发、“低老坏”问题反弹等突出质量短板,深入开展质量专项整治,创新应用智能化质检手段,以数智赋能为抓手,持续精进全流程质量管控体系。

China Petroleum Network News: Since September, the shared operation company has focused on the recurring similar problems in the shared service field, as well as the rebound of "low, old and bad" issues. It has carried out in-depth quality rectification activities, innovatively applied intelligent quality inspection methods, and taken digital intelligence empowerment as the starting point, continuously improving the entire process quality control system.


质量月期间,公司靶向梳理财务、人力资源、信息技术、客服等业务问题,建立整治清单,逐项剖析根源,压实整改责任,推动质量管理由事后纠错向事前预防、全流程管控转变。

During the Quality Month, the company focused on identifying and addressing issues in various business areas such as finance, human resources, information technology, and customer service. It established a list of rectification measures, analyzed the root causes of each issue item by item, assigned responsibilities for rectification, and promoted the transformation of quality management from post-event correction to pre-event prevention and full-process control.


公司全面升级财务共享业务事中质量监督体系,落地发票、虚假贸易两大数字化风控预警模型,组建数智财务稽查工作专班,统筹推进稽查模型搭建、数据建模分析、风险线索核查、问题闭环整改等工作。同时,聚焦发票合规性、供应商经营状态等维度,部署40项发票风险预警模型。

The company has comprehensively upgraded the real-time quality supervision system for financial shared services, implemented two digital risk control early warning models for invoices and false trade, established a digital finance inspection working team, and coordinated the progress of model construction for inspections, data modeling analysis, risk clue verification, and problem closed-loop rectification. At the same time, focusing on dimensions such as invoice compliance and the operating status of suppliers, 40 invoice risk early warning models have been deployed.


针对空转走单、融资性贸易、循环贸易等高风险业务,共享运营公司打通司库管理系统及业务系统数据,整合客商、资金、合同等信息,搭建预警模型,自动输出风险清单并定期推送服务企业,筑牢财务管理体系风控屏障。

For high-risk businesses such as empty transfer of orders, financing-based trade, and circular trade, the shared operation company has integrated the treasury management system and business system data, consolidated information such as customers, funds, and contracts, built an early warning model, automatically generated risk lists and regularly pushed them to service enterprises, thus strengthening the risk control barrier of the financial management system.


公司深度梳理核心业务场景,标准化编制专项服务技术规范,常态化开展岗位能力提升培训,从源头保障人力资源服务的时效性、精准性和规范性。同时,建立常态化全域质量核查机制,建立数据质量控制专属通道,实现业务流程、系统数据定期全域扫描;研发多款质量检查机器人流程自动化(RPA)工具,常态化开展远程业务抽检,构建“数智工具常态化抽检+年度现场集中专检”双重质检模式,全面拓宽质检覆盖面、提升质检精准度,推动各类人力资源服务质量问题大幅压降。

The company thoroughly analyzed the core business scenarios, standardized the compilation of specialized service technical specifications, and regularly conducted training on enhancing job capabilities. This ensures the timeliness, accuracy and standardization of human resource services from the source. At the same time, a regular and comprehensive quality verification mechanism was established, a dedicated channel for data quality control was set up, and regular comprehensive scans of business processes and system data were carried out. Multiple quality inspection robot process automation (RPA) tools were developed, remote business inspections were conducted on a regular basis, and a dual quality inspection model of "regularized quality inspection by digital tools + centralized and comprehensive on-site inspections annually" was established. This significantly expanded the coverage of quality inspections and improved the accuracy of quality inspections, resulting in a substantial reduction in various quality issues in human resource services.


公司扎实开展质量文化宣贯工作,大力弘扬“以客户为中心”“一次就做对”的质量理念,引导全员树牢质量意识、破除惯性思维,压实岗位责任,把质量要求嵌入每一笔工单、每一项业务,持续提升共享服务能力,为企业高质量发展提供坚实保障。

The company has carried out in-depth quality culture promotion work, vigorously promoting the quality concepts of "customer-centered" and "always getting it right the first time", guiding all employees to firmly establish a quality awareness, break away from conventional thinking, and fulfill their job responsibilities. By embedding quality requirements into every work order and every business, the company continuously enhances its shared service capabilities, providing a solid guarantee for the high-quality development of the enterprise.


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